Shipping policy

Shipping Policy

Last updated: July 2026

3.1 Where We Ship

We currently ship orders within the United States.

3.2 Processing Time

Orders are typically processed within 1–4 business days after payment has been received and any necessary verification has been completed.

Orders placed on weekends or U.S. holidays will be processed on the next business day.

3.3 Delivery Time

Estimated delivery is 7–14 business days after your order has been processed.

Delivery timeframes are estimates, not guarantees, and may be affected by carrier performance, weather, peak shipping periods, or other circumstances beyond our reasonable control.

3.4 Shipping Costs

Standard shipping is free on every pillow, with no minimum purchase required.

Pillowcases and other accessories ship free on U.S. orders of $65 or more. For orders below $65, a flat shipping rate will apply and will be displayed at checkout.

Any available expedited shipping options and associated costs will be displayed at checkout before you complete your purchase.

3.5 Tracking

Once your order ships, we will send you an email containing a tracking link.

Please allow a few business days for tracking information to appear or update after your package has been handed over to the carrier.

3.6 Accurate Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout.

Nottera is not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us for this reason, you are responsible for any applicable reshipping costs. Alternatively, you may request a refund, less any original shipping and handling charges.

3.7 Customs, Duties, and Taxes

We currently ship within the United States only. Because our orders are domestic U.S. shipments, no import duties or customs fees apply.

If we begin offering international shipping in the future, this section will be updated before any international orders are accepted.

3.8 Shipping Delays

Nottera is not responsible for delays caused by shipping carriers, weather, customs authorities, or events beyond our reasonable control, including force majeure events.

If your order is significantly delayed beyond the estimated delivery window, please contact us at hello@mynottera.com and we will investigate the status of your shipment.

3.9 Lost, Stolen, or Damaged Shipments

Lost or Not Delivered

If your tracking information does not show delivery within the expected delivery window, please contact us within 30 days of the last tracking update.

Once the carrier confirms that the package is lost, we will arrange a replacement or issue a refund, as applicable.

Marked as Delivered but Not Received

If your tracking information shows that your package was delivered but you did not receive it, please contact us within 7 days of the delivery date.

We will help initiate an investigation with the carrier. Any available remedy will depend on the carrier’s investigation and findings.

Damaged on Arrival

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and its packaging.

For additional information, please see our Return & Refund Policy.

3.10 Multiple Packages

Some orders may be shipped in multiple packages and may arrive on different dates.

When this occurs, you will not be charged any additional shipping fees.