Política de reembolso
This will open your email app with a pre-written return request template. You can also email support@mynottera.com with your order number and photos of the item.
Last updated: July 2026
We want you to love your Nottera products. Pillows are covered by our 100-Night Trial, described in Section 4.1 below. Pillowcases and other personal-hygiene items are subject to a separate standard return policy, outlined in Section 4.2, because they cannot be resold once opened or used.
4.1 The 100-Night Trial — Pillows
Every Nottera pillow comes with a 100-night trial period beginning on the date of delivery. During this time, you can sleep on the pillow, use either side, and decide whether it is right for you.
If the pillow isn’t the right fit for you, simply contact us within the 100-night trial period to request a full refund to your original payment method.
We provide a prepaid return shipping label, so you do not need to pay for return shipping. Returned pillows are donated rather than resold, so please make reasonable efforts to return your pillow in a clean and sanitary condition.
The 100-Night Trial is limited to one return per pillow per customer. It does not apply to pillows damaged through misuse, abuse, or improper care, or to products purchased through an unauthorized reseller.
The 100-Night Trial is separate from, and does not limit, your rights under Section 4.3 for defective, damaged, incorrect, missing, or lost items.
4.2 Change-of-Mind Returns — Pillowcases and Other Hygiene Items
Pillowcases, sleep masks, and similar personal-hygiene items may be returned within 30 days of delivery only if they are unused, unwashed, and unopened, and remain in their original sealed packaging with all tags and inserts included.
For health and safety reasons, opened or used pillowcases, sleep masks, and similar personal-hygiene items are not eligible for return or refund due to a change of mind.
This restriction does not affect your statutory rights or your eligibility for a remedy if an item is defective, damaged, incorrect, missing, or lost. See Section 4.3 below.
4.2a Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used pillowcases, sleep masks, or other personal-hygiene items, except where covered by applicable consumer rights.
- Digital products, including the Digital Sleep Guide.
- Gift cards.
- Items marked “Final Sale.”
4.3 Defective, Damaged, Incorrect, Missing, or Lost Items
If you receive an item that is defective, damaged, incorrect, missing, or lost in transit, we will make it right.
Please contact us within the applicable timeframe below and provide your order number along with clear photos or a short video showing the issue. For items damaged during transit, please also include photos of the shipping packaging.
- Damaged in transit or defective upon arrival: Contact us within 48 hours of delivery.
- Incorrect item, incorrect size/variant, or missing item: Contact us within 7 days of delivery.
- Undelivered or lost in transit: Contact us within 30 days of the last tracking update.
If your claim is approved, we may, at our discretion, provide a free replacement or issue a refund. In most cases, you will not need to return the item. If a return is required, we will provide a prepaid return shipping label.
For purposes of this policy, “defective” means a genuine manufacturing defect or damage that materially affects the product’s intended use. It does not include normal characteristics of memory foam, such as a temporary new-product odor that fades with use, natural softening over time, or minor variations in color or texture.
4.4 How to Start a Return or Claim
To start a return or submit a claim, email support@mynottera.com and include:
- Your order number.
- The item(s) you are contacting us about.
- The reason for your return or claim.
- Clear photos or a short video, if you are reporting an issue.
Please do not ship any item back before receiving instructions from our support team. Unauthorized returns may not be eligible for a refund.
4.5 Return Shipping Costs
Our error, defective, damaged, or incorrect item:
We cover any required return shipping costs and provide the applicable remedy at no additional cost to you.
100-Night Trial return — pillows:
We provide a prepaid return shipping label. Your refund covers the purchase price of the returned item. Original outbound shipping charges, if any, are not refundable.
Change-of-mind return — unopened items:
For eligible returns under Section 4.2, you are responsible for return shipping costs. Refunds exclude original shipping and handling charges. A restocking fee of up to 15% may apply.
4.6 Refunds
Once your refund is approved, it will be issued to your original payment method within 5–10 business days after we approve the claim or receive the returned item, as applicable.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Refunds cannot be issued to a different payment method or account.
4.7 Order Cancellations and Changes
You may request to cancel or modify your order within 2 hours of placing it, provided the order has not yet entered fulfillment.
Once fulfillment has begun, we cannot guarantee that changes or cancellations will be possible. If your order can no longer be changed or canceled, our standard return policy will apply.
4.8 Customs Refusals and Failed Deliveries
As outlined in our Shipping Policy, orders that are undeliverable, returned, destroyed, or delayed because the recipient:
- Refuses to pay applicable duties or taxes;
- Fails to complete customs clearance; or
- Provides an incorrect or incomplete shipping address
are not eligible for a refund.
4.9 Fair Use
We reserve the right to refuse, limit, or investigate returns and refund requests that appear fraudulent, abusive, excessive, or made in bad faith.
We may request additional information or documentation when reasonably necessary to verify a return or refund request.
Any approved return or refund is provided in good faith and does not constitute an admission of liability.
4.10 Billing Disputes
Before initiating a chargeback or disputing a charge with your bank or payment provider, please contact us directly. We are committed to resolving customer concerns as quickly as possible and typically respond to billing issues within 24 hours.
We reserve the right to contest disputes that appear to have been filed in bad faith, including disputes filed after successful delivery or instead of using the applicable return or refund process, and may provide supporting documentation to the payment provider.
4.11 Your Statutory Rights
Nothing in this policy is intended to limit, exclude, or waive any non-waivable rights or protections you may have under applicable consumer protection laws.
If applicable law provides you with rights that are more favorable than those described in this policy, those rights will continue to apply.
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Limited Warranty Policy
Last updated: July 2026
5.1 Limited Warranty
Nottera warrants that its physical products will be free from defects in materials and workmanship under normal and intended use for three (3) years from the date of delivery (the “Warranty Period”).
This Limited Warranty covers genuine manufacturing and factory defects only. It does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.
This warranty applies to the original purchaser and is non-transferable.
5.2 What Is Covered
This Limited Warranty covers genuine manufacturing defects that occur under normal and intended use.
Examples of covered defects may include:
- Seams that fail under normal use.
- Foam that prematurely and permanently loses its supportive structure beyond what would reasonably be considered normal wear.
- A product cover or zipper that fails under normal use due to a manufacturing defect.
5.3 What Is Not Covered
This Limited Warranty does not cover:
- Normal wear and tear, including gradual and expected softening or minor loss of loft over time.
- Damage caused by misuse, accidents, improper cleaning, or failure to follow care instructions.
- Stains, odors, or discoloration caused by use, improper care, or exposure to external substances.
- Cosmetic variations, including differences in color or texture that are inherent to the materials or manufacturing process.
- Products without valid proof of purchase, or products purchased through an unauthorized reseller.
- Personal comfort preferences. This Limited Warranty covers product defects, not individual preferences regarding comfort or feel. Pillows are covered by our separate 100-Night Trial, while pillowcases are subject to the change-of-mind return window for eligible unopened items. See our Return & Refund Policy for details.
5.4 Warranty Remedy
If your warranty claim is approved, Nottera will, at our discretion:
- Repair the affected product;
- Replace the affected product; or
- Issue a refund for the affected product.
If the original product is no longer available, we may provide a replacement with the same product or a comparable product of similar value and function.
To the maximum extent permitted by applicable law, the remedy provided by Nottera under this Limited Warranty will be your sole and exclusive remedy for the covered defect.
5.5 How to Make a Warranty Claim
To submit a warranty claim, email support@mynottera.com and include:
- Your order number.
- Proof of purchase.
- Clear photos or a short video showing the defect.
We may request additional information to evaluate your claim. In certain cases, we may also require you to return the product for inspection.
Please do not send a product back unless instructed to do so by our support team.
5.6 Warranty Limitations
To the maximum extent permitted by applicable law, this Limited Warranty is provided in lieu of any other warranties, express or implied, except for warranties or rights that cannot legally be excluded or limited.
Nottera’s liability under this Limited Warranty is subject to the limitations set out in our Terms of Service, including Sections 1.12–1.13.
This Limited Warranty gives you specific legal rights. You may also have additional rights under applicable federal, state, or local law, and nothing in this Limited Warranty is intended to limit or exclude any rights that cannot legally be waived.